Refund & Cancellation Policy

Effective date: July 11, 2026 · Last updated: July 11, 2026

This document is provided for general operational use and should be reviewed by qualified legal counsel before or promptly after public publication.

This Refund & Cancellation Policy describes how Neutral Point Arbitration Services LLC generally approaches cancellations, rescheduling, and refunds. It applies subject to the specific written terms of each engagement.

Engagement terms control

The applicable engagement letter, appointment letter, scheduling order, or other written engagement terms govern cancellation, rescheduling, fees, and refunds for a given matter. Where those written terms differ from this general policy, the written engagement terms control.

Cancellation

Cancellation deadlines are not universal and depend on the applicable written engagement terms.
Any cancellation fee is as stated in the applicable engagement letter, appointment letter, scheduling order, or other written engagement terms.

Refunds

Payments are nonrefundable once earned or once services have been performed.
Any other refund determination, including the treatment of unearned amounts or credits, is governed by the applicable engagement terms and applicable law.

Rescheduling

Rescheduling is subject to availability and the applicable engagement terms.

Costs and reserved time

Administrative, preparation, reserved-time, hearing, mediation, travel, and vendor costs may be treated according to the applicable engagement terms.

Payment disputes and processing

Online payments are processed by Stripe under its own terms. If you believe a charge is incorrect, contact us so we can review it. Payment alone does not create an appointment, engagement, or case access.

Contact

Questions about this policy may be sent to intake@neutralarbitrationservices.com.

Related: Privacy Policy · Terms of Use · Accessibility · Portal Terms.